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Cisco 210-060 – Collaboration Devices

Intermediate18 Hours 36 Minutes87 Course Videos240 Test Questions

$99.00

A self-paced course on setting up Cisco voice and video devices with Cisco Unified Communications Manager, based on the Cisco 210-060 CICD exam. Includes 18 hours 36 minutes over 87 videos with labs.

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  • StemBoss Certificate of Completion
  • 14-day refund promise

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Download the course outline (PDF)

Cisco 210-060 Collaboration Devices is a self-paced course on setting up and supporting Cisco voice and video devices with Cisco Unified Communications Manager (CUCM). It follows the Cisco 210-060 CICD exam, Implementing Cisco Collaboration Devices, and suits network staff moving into voice. You get 18 hours 36 minutes of training across 87 videos, many of them labs, plus 240 test questions.

What you will learn

  • Describe the parts of the Cisco Collaboration architecture
  • Understand telephony basics and how calls are routed, including VoIP and DNS-based routing
  • Configure a voice gateway and connect to the PSTN
  • Prepare a LAN for voice traffic and understand IP phone behaviour
  • Deploy CUCM, Unity Connection and IM and Presence from OVA templates
  • Use the CUCM admin and end-user interfaces, including Active Directory integration
  • Configure phones in CUCM and CUCM Express, plus a Cisco SX20 codec
  • Set up call coverage, class of service and calling restrictions
  • Build a PSTN dial plan with digit manipulation

Course outline

  1. Introducing Cisco Collaboration Architecture: small and mid-size business options, CUCM and Unity Connection
  2. Telephony and Call Routing: telephony basics, VoIP routing, deployment scenarios and gateway labs
  3. Preparing the Network and Phone Behavior: network prep for voice and platform deployment labs
  4. CUCM Administration Interfaces: end users, AD integration, endpoints, CUCME and the SX20 codec
  5. Call Configuration: call coverage, class of control, PSTN access, gateway features and dial plans

The course moves from theory to hands-on work. After an overview of Cisco Collaboration architecture and telephony basics, you prepare the network, deploy the platform from OVA templates and work through the CUCM interfaces. The final module covers call coverage, class of service and PSTN dial plans, with many lab sessions along the way.

Who this course is for

  • Network administrators and engineers adding voice skills
  • Systems administrators who support phone systems
  • IT professionals who want to specialise in Cisco collaboration
  • Beginners who want to learn Cisco collaboration tools

Before you start

No formal prerequisites are listed. A basic understanding of IP networking will make the labs easier to follow, as you will configure LANs, gateways and phones.

The course is made up of 87 video lessons with a total running time of 18 hours 36 minutes. You can watch at your own pace, pause and replay any lesson, and come back to a topic whenever you need it. When you finish, use the 240 test questions to check what you have learned and spot any areas to review.

About the 210-060 exam

The Cisco 210-060 CICD exam, Implementing Cisco Collaboration Devices, was part of the Cisco CCNA Collaboration certification. It tested knowledge of Cisco Unified Communications solutions across five areas: the features of a UC solution, provisioning end users and devices, voice messaging and presence, system maintenance, and end-user support. Cisco retired the exam in February 2020, so the course is now best used to build hands-on CUCM skills.

Jobs this course supports

  • Network administrator
  • VoIP engineer
  • Unified communications specialist
  • Systems engineer
  • Technical support engineer
  • IT consultant

Skill level

Intermediate
Duration

18 Hours 36 Minutes
Videos

87 Course Videos
Questions

240 Test Questions
Certification

Cisco CCNA Collaboration (retired)
Exam code

210-060 CICD
Certification body

Cisco
Best for

Network administrators, VoIP engineers, unified communications specialists, systems engineers
Topics covered

Cisco Collaboration architecture, telephony and call routing, voice gateways, CUCM administration, IP phone setup, call coverage, class of service, PSTN dial plans
Format

Online video lessons, self-paced
Language

English
Closed captions

Yes
Certificate

StemBoss Certificate of Completion

What is inside this course

5 modules and 87 lessons. Here is the full outline.

Module 1: Introducing Cisco Collaboration Architecture11 lessons
  1. Course Introduction
  2. Introducing Cisco Collaboration Architecture Part 1
  3. Introducing Cisco Collaboration Architecture Part 2
  4. Small To Mid-Size Business Part 1
  5. Small To Mid-Size Business Part 2
  6. Small To Mid-Size Business Part 3
  7. Cisco Unified Communications Manager Part 1
  8. Cisco Unified Communications Manager Part 2
  9. Cisco Unified Communications Manager Part 3
  10. Cisco Unified Connection
  11. Lab Introduction
Module 2: Telephony And Call Routing19 lessons
  1. Telephony 101 Part 1
  2. Telephony 101 Part 2
  3. Telephony 101 Part 3
  4. Telephony 101 Part 4
  5. Telephony 101 Part 5
  6. Telephony 101 Part 6
  7. Call Routing 101 Part 1
  8. Call Routing 101 Part 2
  9. VoIP Call Routing 101
  10. Call Routing With DNS
  11. Deployment Scenarios Part 1
  12. Deployment Scenarios Part 2
  13. Deployment Scenarios Part 3
  14. Gateway Call Routing Basics Part 1
  15. Gateway Call Routing Basics Part 2
  16. Gateway Call Routing Basics Part 3
  17. Gateway Call Routing Basics Part 4
  18. Configuring The Gateway Lab Part 1
  19. Configuring The Gateway Lab Part 2
Module 3: Preparing The Network And Phone Behavior14 lessons
  1. Preparing The Network For Voices Part 1
  2. Preparing The Network For Voices Part 2
  3. IP Phone Behavior
  4. Configuring The LAN Lab
  5. Standing Up The Platform Lab
  6. Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 1
  7. Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 2
  8. Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 3
  9. Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 4
  10. Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 5
  11. Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 6
  12. Using OVA Templates To Deploy CUCM-CUC-IMP Lab Part 7
  13. Using OVA Templates To Deploy Prime Collaboration Provisioning Lab Part 1
  14. Using OVA Templates To Deploy Prime Collaboration Provisioning Lab Part 2
Module 4: CUCM Administration Interfaces21 lessons
  1. CUCM Administration Interfaces Part 1
  2. CUCM Administration Interfaces Part 2
  3. CUCM Stand Up
  4. CUCM Stand Up Lab
  5. End User Interfaces
  6. End User Configuration Lab
  7. AD Integration Lab
  8. End Point Implementation Part 1
  9. End Point Implementation Part 2
  10. IMP Integration Lab
  11. CUC Integration Lab Part 1
  12. CUC Integration Lab Part 2
  13. IP Communicator Lab
  14. Profiles And Templates Lab
  15. CUCME Phone Configuration
  16. Configuring CUCME Lab Part 1
  17. Configuring CUCME Lab Part 2
  18. CUCM End-User Portal Lab
  19. Configuring CUCM Phones From Scratch
  20. Configuring Cisco SX20 Codec Part 1
  21. Configuring Cisco SX20 Codec Part 2
Module 5: Call Configuration22 lessons
  1. Advanced Call Coverage Part 1
  2. Advanced Call Coverage Part 2
  3. Advanced Call Coverage Part 3
  4. Call Coverage Lab Part 1
  5. Call Coverage Lab Part 2
  6. Call Coverage Lab Part 3
  7. Call Coverage Lab Part 4
  8. Call Coverage Lab Part 5
  9. Calling Constrictions And COS Part 1
  10. Calling Constrictions And COS Part 2
  11. Implementing Class Of Control Lab Part 1
  12. Implementing Class Of Control Lab Part 2
  13. Connecting To The PSTN Part 1
  14. Configuring Voice Gateway Features Lab Part 1
  15. Configuring Voice Gateway Features Lab Part 2
  16. Configuring Voice Gateway Features Lab Part 3
  17. Connecting To The PSTN Part 2
  18. PSTN Calling And Digit Manipulation Lab Part 1
  19. PSTN Calling And Digit Manipulation Lab Part 2
  20. PSTN Dial Plan Configuration Lab Part 1
  21. PSTN Dial Plan Configuration Lab Part 2
  22. Course Conclusion

Your learning path

Where Cisco 210-060 - Collaboration Devices fits. Build your skills one step at a time.

Take firstCisco CCNA 200-301
You are hereCisco 210-060 - Collaboration Devices
Next stepCisco Voice 640-461Next stepCisco Video Network Devices 210-065Next stepCisco 200-355 :Wireless Network Fundamentals

Frequently asked questions

Is the Cisco 210-060 exam still available?

No. Cisco retired 210-060 CICD in February 2020 along with the CCNA Collaboration track. The course remains useful for practical CUCM and phone system skills.

Does the course include hands-on labs?

Yes. Many lessons are labs, such as configuring the gateway, deploying CUCM from OVA templates, integrating Active Directory and building a PSTN dial plan.

What is CUCM?

Cisco Unified Communications Manager is Cisco's call control platform. It manages IP phones, users, call routing and links to voicemail and presence services.

Does it cover CUCM Express as well as full CUCM?

Yes. You configure phones in both CUCM and CUCM Express (CUCME).

What should I study alongside this course?

Cisco Voice 640-461 covers related voice basics, and Cisco CCNA 200-301 gives you current core networking skills.

Do I get a certificate?

Yes. You get a StemBoss Certificate of Completion when you finish the course.

Can I get a refund?

Yes, within 14 days if you have completed less than 20% of the course. See our refund policy for details. Read the refund policy.

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