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Cisco Voice 640-461

Intermediate14 Hours 25 Minutes84 Course Videos57 Test Questions

$99.00

A self-paced Cisco voice course on call routing, CUCME setup, phones, call coverage and Unity Connection, based on the Cisco 640-461 ICOMM exam. Includes 14 hours 25 minutes over 84 videos.

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  • StemBoss Certificate of Completion
  • 14-day refund promise

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Download the course outline (PDF)

Cisco Voice 640-461 is a self-paced course on running voice services with Cisco Unified Communications Manager Express (CUCME) and Cisco Unity Connection. It follows the Cisco 640-461 ICOMM exam for the CCNA Voice certification and suits network staff who want to manage IP telephony. You get 14 hours 25 minutes of training across 84 videos, plus 57 test questions.

What you will learn

  • Explain how traditional telephony works
  • Understand basic call routing and VoIP call routing
  • Set up call routing in CUCME
  • Prepare a network to carry voice traffic
  • Understand how IP phones start up and behave
  • Stand up and administer a CUCME system
  • Add end users and manage their interfaces
  • Implement endpoints such as IP phones
  • Configure call coverage, calling restrictions and routing
  • Set up voicemail with Cisco Unity Connection

Course outline

  1. Introduction: course overview
  2. Telephony: how traditional phone systems work
  3. Basic Call Routing: how calls find their destination
  4. VOIP Call Routing: routing calls over IP networks
  5. CUCME Call Routing Basics: call routing inside CUCME
  6. Preparing Network For Voice: getting the LAN ready for voice traffic
  7. IP Phone Behavior: how IP phones register and work
  8. CUCME Administration Basics: the main admin tools
  9. CUCME StandUp (three parts): building a working CUCME system step by step
  10. End Users and End User Interfaces: adding and supporting users
  11. Endpoint Implementation: deploying phones and other endpoints
  12. Call Coverage: making sure calls are answered
  13. Calling Restrictions and Routing: controlling who can call where
  14. CUCME Advance Call Coverage: more advanced coverage options
  15. Implementing Unity Connection: setting up voicemail

The course starts with how traditional phone calls work and how calls are routed over IP. You then prepare the network for voice and build a working CUCME system across three hands-on stand-up modules. After that you add users and phones, set up call coverage and calling restrictions, and finish by adding voicemail with Unity Connection.

Who this course is for

  • Network engineers who are adding voice to their skills
  • IT staff who look after IP phone systems
  • Learners who want a grounding in Cisco voice before more advanced collaboration study

Before you start

No formal prerequisites are listed. A basic understanding of IP networking and switching will help, as you will prepare networks to carry voice traffic.

The course is made up of 84 video lessons with a total running time of 14 hours 25 minutes. You can watch at your own pace, pause and replay any lesson, and come back to a topic whenever you need it. When you finish, use the 57 test questions to check what you have learned and spot any areas to review.

About the 640-461 exam

The Cisco 640-461 ICOMM exam, Introducing Cisco Voice and Unified Communications Administration, led to the Cisco CCNA Voice certification. It focused on running a small Cisco voice system: call routing, phones, users, call coverage and voicemail. Cisco retired the exam in September 2015, so the course is now best used to build practical CUCME and Unity Connection skills.

Jobs this course supports

  • Voice engineer
  • IP telephony administrator
  • Network engineer supporting voice systems

Skill level

Intermediate
Duration

14 Hours 25 Minutes
Videos

84 Course Videos
Questions

57 Test Questions
Certification

Cisco CCNA Voice (retired)
Exam code

640-461 ICOMM
Certification body

Cisco
Best for

Voice engineers, IP telephony administrators, network engineers adding voice
Topics covered

Telephony basics, call routing, VoIP, network prep for voice, CUCME setup, end users and endpoints, call coverage, Unity Connection
Format

Online video lessons, self-paced
Language

English
Certificate

StemBoss Certificate of Completion

What is inside this course

17 modules and 84 lessons. Here is the full outline.

Module 1: Introduction7 lessons
  1. Intro Part 1
  2. Intro Part 2
  3. Intro Part 3
  4. Intro Part 4
  5. Intro Part 5
  6. Intro Part 6
  7. Intro Part 7
Module 2: Telephony4 lessons
  1. Telephony Part 1
  2. Telephony Part 2
  3. Telephony Part 3
  4. Telephony Part 4
Module 3: Basic Call Routing3 lessons
  1. Basic Call Routing Part 1
  2. Basic Call Routing Part 2
  3. Basic Call Routing Part 3
Module 4: VOIP Call Routing5 lessons
  1. VOIP Call Routing Part 1
  2. VOIP Call Routing Part2
  3. VOIP Call Routing Part 3
  4. VOIP Call Routing Part 4
  5. VOIP Call Routing Part 5
Module 5: CUCME Call Routing Basics11 lessons
  1. CUCME Call Routing Basics Part 1
  2. CUCME Call Routing Basics Part 2
  3. CUCME Call Routing Basics Part 3
  4. CUCME Call Routing Basics Part 4
  5. CUCME Call Routing Basics Part 5
  6. CUCME Call Routing Basics Part 6
  7. CUCME Call Routing Basics Part 7
  8. CUCME Call Routing Basics Part 8
  9. CUCME Call Routing Basics Part 9
  10. CUCME Call Routing Basics Part 10
  11. CUCME Call Routing Basics Part 11
Module 6: Preparing Network For Voice6 lessons
  1. Preparing Network For Voice Part 1
  2. Preparing Network For Voice Part 2
  3. Preparing Network For Voice Part 3
  4. Preparing Network For Voice Part 4
  5. Preparing Network For Voice Part 5
  6. Preparing Network For Voice Part 6
Module 7: IP Phone Behavior1 lessons
  1. IP Phone Behavior
Module 8: CUCME Administration Basics4 lessons
  1. CUCME Administration Basics Part 1
  2. CUCME Administration Basics Part 2
  3. CUCME Administration Basics Part 3
  4. CUCME Administration Basics Part 4
Module 9: CUCME StandUp5 lessons
  1. CUCME Stand Up Part 1
  2. CUCME Stand Up Part 2
  3. CUCME Stand Up Part 3
  4. CUCME Stand Up Part 4
  5. CUCME Stand Up Part 5
Module 10: CUCME StandUp Part 22 lessons
  1. CUCME Stand Up2 Part 1
  2. CUCME Stand Up2 Part 2
Module 11: CUCME StandUp CUCME3 lessons
  1. CUCME Stand Up CUCME Part 1
  2. CUCME Stand Up CUCME Part 2
  3. CUCME Stand Up CUCME Part 3
Module 12: End Users and End User Interfaces3 lessons
  1. End Users And End User Interfaces Part 1
  2. End Users And End User Interfaces Part 2
  3. End Users And End User Interfaces Part 3
Module 13: Endpoint Implementation4 lessons
  1. Endpoint Implementation Part 1
  2. Endpoint Implementation Part 2
  3. Endpoint Implementation Part 3
  4. Endpoint Implementation Part 4
Module 14: Call Coverage9 lessons
  1. Call Coverage Part 1
  2. Call Coverage Part 2
  3. Call Coverage Part 3
  4. Call Coverage Part 4
  5. Call Coverage Part 5
  6. Call Coverage Part 6
  7. Call Coverage Part 7
  8. Call Coverage Part 8
  9. Call Coverage Part 9
Module 15: Calling Restrictions and Routing6 lessons
  1. Calling Restrictions And Routing Part 1
  2. Calling Restrictions And Routing Part 2
  3. Calling Restrictions And Routing Part 3
  4. Calling Restrictions And Routing Part 4
  5. Calling Restrictions And Routing Part 5
  6. Calling Restrictions And Routing Part 6
Module 16: CUCME Advance Call Coverage2 lessons
  1. CUCME Advance Call Coverage Part 1
  2. CUCME Advance Call Coverage Part 2
Module 17: Implementing Unity Connection9 lessons
  1. Implementing Unity Connection Part 1
  2. Implementing Unity Connection Part 2
  3. Implementing Unity Connection Part 3
  4. Implementing Unity Connection Part 4
  5. Implementing Unity Connection Part 5
  6. Implementing Unity Connection Part 6
  7. Implementing Unity Connection Part 7
  8. Implementing Unity Connection Part 8
  9. Outro

Your learning path

Where Cisco Voice 640-461 fits. Build your skills one step at a time.

Take firstCisco CCNA 200-301
You are hereCisco Voice 640-461
Next stepCisco IP Routing - 300-101Next stepCisco Routing and Switching 300-115

Frequently asked questions

Can I still sit the Cisco 640-461 exam?

No. Cisco retired 640-461 ICOMM in September 2015. The course is still useful for learning how Cisco voice systems work.

What is CUCME?

Cisco Unified Communications Manager Express is a call control system that runs on a Cisco router. It suits smaller sites and is the main platform used in this course.

Does the course cover voicemail?

Yes. The final module covers setting up voicemail with Cisco Unity Connection.

How is this different from the Cisco 210-060 course?

This course focuses on voice basics and CUCME. Cisco 210-060 goes further into full CUCM, collaboration devices and video endpoints.

Do I need to know about phones before I start?

No. The course starts with telephony basics and how calls are routed before moving on to configuration.

Do I get a certificate?

Yes. You get a StemBoss Certificate of Completion when you finish the course.

Can I get a refund?

Yes, within 14 days if you have completed less than 20% of the course. See our refund policy for details. Read the refund policy.

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