Power Skills for IT Professionals
$99.00
Build the people skills IT professionals need, from clear communication and negotiation to handling conflict and pressure. 1 hour 51 minutes over 24 videos, plus 20 test questions.
- Login details sent straight after payment
- Self-paced. Study on any device
- StemBoss Certificate of Completion
- 14-day refund promise
Secure checkout. Pay by card, Apple Pay or Google Pay.
Power Skills for IT Professionals teaches the people skills that help technical staff work well with others and move forward in their careers. It is for help desk staff, administrators, developers, analysts and IT team leads who want to communicate, negotiate and lead with more confidence. The course runs for 1 hour 51 minutes across 24 videos, with 20 test questions.
What you will learn
- How to explain technical ideas to both technical and non-technical people
- How to listen actively and get to the real problem
- How to resolve conflict and handle disagreement calmly
- How to negotiate and set clear expectations
- How to manage your time when work piles up
- How to make sound decisions under pressure
- How to stay in control of your emotions when stress is high
- How to lead and influence others without a formal title
Topics covered
- Communication: speaking and writing for different audiences
- Active listening: understanding what users and colleagues really need
- Conflict resolution: handling disagreement in a constructive way
- Negotiation: agreeing priorities and expectations
- Time management and decisions: working well under pressure
- Leadership: influencing others without formal authority
These are sometimes called soft skills, but in IT they shape how well projects run, how users feel about support and who gets chosen to lead. The course looks at them through the kind of situations IT professionals face every day.
Who this course is for
- Help desk and service desk professionals
- System administrators and network professionals
- Cybersecurity professionals
- Business analysts and project coordinators
- Developers and engineers
- IT managers and team leads
Before you start
You do not need any management background or earlier soft skills training. The course is most useful if you already face communication, pressure or teamwork challenges in your IT role and want practical ways to handle them.
Jobs this course supports
- Senior analyst
- Technical lead
- Service delivery lead
- Project lead
- Operations coordinator
- Team manager
| Skill level | Intermediate |
|---|---|
| Duration | 1 Hours 51 Minutes |
| Videos | 24 Lesson Videos |
| Questions | 20 Test Questions |
| Prerequisites | No management or soft skills training needed. Some experience of IT work helps. |
| Best for | Help desk staff, system administrators, network and security professionals, developers, business analysts, IT team leads |
| Topics covered | Communication, active listening, conflict resolution, negotiation, setting expectations, time management, decision-making under pressure, leading without authority |
| Format | Online video lessons, self-paced |
| Language | English |
| Closed captions | Yes |
| Certificate | StemBoss Certificate of Completion |
What is inside this course
8 modules and 24 lessons. Here is the full outline.
Module 1 - Foundations of Power Skills in IT2 lessons
- 1.1 Introduction to IT-Focused Power Skills
- 1.2 Evolving Skills for IT Success
Module 2 - Personal Effectiveness and Energy Management in IT3 lessons
- 2.1 Balancing Time and Energy in IT Projects
- 2.2 Mental and Physical Stamina for IT Success
- 2.3 Emotional and Professional Wellness in IT
Module 3 - Resiliency and Adaptability for IT Professionals3 lessons
- 3.1 Resiliency in the Face of Rapid IT Changes
- 3.2 Adapting to New Technologies and Methodologies
- 3.3 Building a Resilient IT Career Path
Module 4 - Emotional Intelligence and Interpersonal Skills in IT3 lessons
- 4.1 Self-Management for IT Problem Solving
- 4.2 Interpersonal Skills for Cross-Functional IT Work
- 4.3 Professional Communication in IT Teams
Module 5 - Collaboration and Team Dynamics in IT3 lessons
- 5.1 Essentials of Collaboration in IT Projects
- 5.2 Communication and Conflict Resolution in IT
- 5.3 Leading IT Teams Effectively
Module 6 - Business Acumen and Customer-Centric Service in IT3 lessons
- 6.1 Building IT Business Acumen
- 6.2 Service Orientation for IT Professionals
- 6.3 Applying Business Acumen for IT Efficiency
Module 7 - Strategic Decision Making and Problem Solving in IT3 lessons
- 7.1 Developing Strategic IT Thinking
- 7.2 Decision-Making Frameworks for IT
- 7.3 Creative Problem Solving for IT Challenges
Module 8 - Building a Growth Mindset and Personal Branding in IT4 lessons
- 8.1 Fostering a Growth Mindset for IT Learning
- 8.2 Personal Branding for IT Professionals
- 8.3 Assessing and Enhancing Your IT Brand
- 8.4 Reflecting on Power Skills for IT Success
Your learning path
Where Power Skills for IT Professionals fits. Build your skills one step at a time.
Frequently asked questions
What are power skills?
Power skills are people skills such as communication, listening, negotiation and leadership. In this course they are taught in the context of IT work.
Do I need to be a manager to take Power Skills for IT Professionals?
No. The course suits anyone in IT, and it includes how to lead and influence others without formal authority.
Will this help me explain technical issues to non-technical users?
Yes. Communicating with both technical and non-technical audiences is one of the core skills covered.
Does the course cover working under pressure?
Yes. It covers time management, decision-making under pressure and keeping control of your emotions during stressful moments.
Do I get a certificate?
Yes. You get a StemBoss Certificate of Completion when you finish the course.
Can I get a refund?
Yes, within 14 days if you have completed less than 20% of the course. See our refund policy for details. Read the refund policy.
