Foundations of IT Leadership
$149.00
Foundations of IT Leadership teaches the basic skills you need to lead people in an IT setting. It suits support staff and new team leads, with 13 videos over 1 hour 23 minutes.
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- Self-paced. Study on any device
- StemBoss Certificate of Completion
- 14-day refund promise
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Foundations of IT Leadership is a short course that teaches the basic skills you need to lead well in information technology. It is for IT staff who are stepping into, or getting ready for, their first leadership role. The course runs for 1 hour 23 minutes across 13 video lessons.
What you will learn
- Explain what makes leadership in IT different from other fields
- Understand common leadership styles and when to use them
- Communicate clearly with technical staff and non-technical colleagues
- Make sound decisions when time and facts are limited
- Set direction for a small technical team
- Plan your own growth as a leader
Topics covered
- Leadership in IT: what the role asks of you.
- Leadership styles: choosing the right approach for the moment.
- Communication: getting your message across to different audiences.
- Decisions: weighing options and owning the outcome.
- Your development: building your skills over time.
Who this course is for
- Small business owners who look after a small IT team
- IT support technicians and helpdesk analysts aiming for a lead role
- Desktop and network support staff
- New IT team leads who want a clear starting point
- Anyone in IT who wants to understand what good leadership looks like
Before you start
No prior experience is needed. The course is self-paced and works on any device. If you already work in IT, you will find it easy to link the lessons to your own team. Think about leaders you have worked with and what made them easy or hard to follow. Keeping those examples in mind will help you choose the habits you want to build. This course is a good first step before a longer course on running an IT support team.
Jobs this course supports
- IT support technician
- Helpdesk analyst
- Desktop support
- Network support associate
- IT team lead (junior)
| Skill level | Beginner |
|---|---|
| Duration | 1 Hours 23 Minutes |
| Videos | 13 Lesson Videos |
| Questions | 20 Test Questions |
| Prerequisites | No prior experience required. |
| Best for | IT support technicians, helpdesk analysts, desktop support staff, new IT team leads |
| Topics covered | What IT leadership means, Leadership styles, Communication, Decision-making, Leading a technical team, Planning your growth as a leader |
| Format | Online video lessons, self-paced |
| Language | English |
| Certificate | StemBoss Certificate of Completion |
What is inside this course
5 modules and 13 lessons. Here is the full outline.
Module 1 - The Nature of Leadership in IT2 lessons
- 1.1 What Makes Leadership in IT Unique
- 1.2 Leadership vs. Management in IT
Module 2 - The Transition From Peer to Manager2 lessons
- 2.1 Making The Shift
- 2.2 New Responsibilities and Mindsets
Module 3 - Avoiding Early Leadership Mistakes2 lessons
- 3.1 Common Mistakes New IT Leaders Make
- 3.2 Setting a Strong Foundation
Module 4 - Core Leadership Skills for Technical Teams3 lessons
- 4.1 Communicating as a Technical Leader
- 4.2 Decision-Making in Complex Environments
- 4.3 Coaching and Developing Technical Talent
Module 5 - Leading with Influence and Organizational Awareness4 lessons
- 5.1 Navigating Organizational Politics and Culture
- 5.2 Leading Through Change and Uncertainty
- 5.3 Building Cross-Functional Relationships
- 5.4 Course Wrap-Up and Practical Advice for IT Leaders
Your learning path
Where Foundations of IT Leadership fits. Build your skills one step at a time.
Frequently asked questions
Do I need to be a manager already?
No. The course is for people preparing for, or just starting in, a leadership role in IT. No prior experience is needed.
How is this different from From Tech Support to Team Lead?
This course covers the basics of leading in IT. From Tech Support to Team Lead goes further into running a support team, with topics such as SLAs, budgets and hiring.
Is the course technical?
No. It focuses on leadership and people skills, not on a specific technology.
How long is the course?
It has 13 video lessons with a total running time of 1 hour 23 minutes, plus 20 test questions.
Do I get a certificate?
Yes. You get a StemBoss Certificate of Completion when you finish the course.
Can I get a refund?
Yes, within 14 days if you have completed less than 20% of the course. See our refund policy for details. Read the refund policy.
