Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician is a self-paced course on supporting and troubleshooting Windows 7 desktops in a business network. It follows the Microsoft 70-685 exam and suits desktop support staff and IT administrators who look after Windows 7 machines. You get 14 hours 20 minutes of training across 96 videos, plus 58 test questions.

What you will learn

• Install, upgrade and migrate to Windows 7, including image-based installs
• Fix application compatibility problems
• Manage disks and install device drivers
• Control file access, shared folders, compression and printing
• Find and fix logon and authentication problems
• Configure TCP/IP, automatic addressing, name resolution and wireless networks
• Troubleshoot network connectivity, name resolution and network printing
• Set up remote access, remote control tools and BranchCache
• Secure desktops with User Account Control, app restrictions and Windows Firewall
• Improve performance, back up data and use System Restore

Course outline

1. Installing, Upgrading, and Migrating to Windows 7: pre-install checks, installs, images and app compatibility
2. Configuring Disks and Device Drivers: managing disks and drivers
3. Configuring File Access and Printers: permissions, shared folders, compression and printing
4. Identifying and Resolving Logon Problems: authentication, computer accounts and user properties
5. Configuring Network Connectivity: TCP/IP, IP allocation, name resolution and wireless
6. Troubleshooting Network Issues: connectivity, name resolution and network printing
7. Mobile Computing and Remote Access: mobile settings, remote control and remote access
8. Securing Windows 7 Desktops: UAC, app restrictions, firewall and Internet Explorer
9. Optimizing and Troubleshooting Performance and Reliability: performance tools and hardware failure
10. Maintaining Windows 7 Desktops: troubleshooting utilities, backup, restore and updates

The course follows the life of a business desktop. You start with installing and migrating to Windows 7, then set up disks, drivers, file access and printing. Next you fix logon and network problems and support remote users. The last modules cover security, performance, backups and routine maintenance, with a summary at the end of each module.

Who this course is for

• Desktop support technicians in business networks
• Help desk staff moving into enterprise support
• IT administrators who still look after Windows 7 machines
• Newer IT staff building strong desktop troubleshooting skills

Before you start

You should have a basic understanding of Windows and some general IT experience. You do not need a previous certification.

The course is made up of 96 video lessons with a total running time of 14 hours 20 minutes. You can watch at your own pace, pause and replay any lesson, and come back to a topic whenever you need it. When you finish, use the 58 test questions to check what you have learned and spot any areas to review.

About the 70-685 exam

The Microsoft 70-685 exam tested the skills of an enterprise desktop support technician working with Windows 7: deployment, networking, security, remote access and troubleshooting. Microsoft has since retired its older 70-series exams, so it can no longer be booked. The course is still useful if you support Windows 7 machines or want a solid base in desktop troubleshooting before moving on to newer Windows courses.

Jobs this course supports

• Enterprise desktop support technician
• IT support professional
• IT administrator