Last updated: 3 October 2026
This policy explains when you can cancel a StemBoss Academy course and get your money back. It does not affect your legal rights as a consumer.
1. Our 14-day refund promise
You can ask for a full refund within 14 days of purchase if you have completed less than 20% of the course. This applies to single courses, career bundles and training series.
2. Your legal right to cancel
Our courses are digital content. Under UK consumer law you normally have 14 days to cancel an online purchase. For digital content, that legal right ends once you start accessing the course, if you asked for access straight away and agreed that you would lose the right to cancel. Our refund promise above still applies on top of this.
3. When we cannot give a refund
- More than 14 days have passed since you bought the course.
- You have completed 20% or more of the course.
- You have already had a refund for the same course before.
- Exam fees or vouchers paid to an exam provider. These follow the provider's own rules.
4. If something is wrong with a course
If a course does not work, is faulty or is not as described, tell us. We will fix it, replace it or refund you, as UK consumer law requires. This applies even after 14 days.
5. How to ask for a refund
Email hello@stembossacademy.com with your name, order number and the course name. You can also use our contact form.
6. How you get your money back
Once we approve your refund, we pay it back to the card or account you used, within 14 days. Your bank may take a few extra days to show it. Your access to the course ends when the refund is made.
7. Contact us
StemBoss Academy is a trading name of AlphaMax Digital Services Ltd, registered in England and Wales (company no. 15537984). Registered office: 27 Tomlinson Avenue, Luton, LU4 0QL.
Correspondence address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: hello@stembossacademy.com
Phone: +44 7843 179943